BitLocker recovery is the process by which you can restore access to a BitLocker-protected drive in the event that you cannot unlock the drive normally. Reasons why BitLocker recovery might be activated:
- Taking the hard drive out of the computer.
- Changes to the NTFS partition table on the disk including creating, deleting, or resizing a primary partition.
- Changing the boot order or booting to another drive before the hard drive.
- Turning off, disabling, deactivating, or clearing the Trusted Platform Module (TPM).
- Upgrading critical early startup components, such as BIOS of UEFI firmware.
- Modifying the Master Boot Record (MBR) or Boot Manager.
- Pressing F8 or F10 during the boot process.
- Adding or removing add-in cards (such as video or network cards), or upgrading firmware on add-in cards.
If you screen looks like the image below, please contact your department’s IT Administrator or the ICT Information Security Office at 646-5789 or 646-5788. Once you have contacted either party, inform them of you situation and provide them the first eight characters of the password ID. An example may be found highlighted in red in the image below.